Last Updated: 18/10/2023
At BeautyFred, we want you to be completely satisfied with your purchase of our skincare and haircare products. If for any reason you are not happy with your order, we offer a straightforward and fair refunds and returns policy to ensure your shopping experience is as smooth as possible. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below.
1. Returns and Exchanges
1.1 Eligibility: We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the following conditions must be met:-
- The item must be unused, unopened, and in its original condition with all seals and packaging intact.
- The return/exchange request must be accompanied by the original proof of purchase (order number, invoice, or receipt).
1.2 Non-Returnable Items: The following items are non-returnable:-
- Products that have been opened, used, or tampered with after delivery
- Gift cards and e-gift cards
- Undergarments and personal hygiene items (for hygiene reasons)
2. Return Process
2.1 Initiating a Return or Exchange: To initiate a return or exchange, please follow these steps:-
- Contact our customer support team at info@beautyfred.com within 30 days of receiving your order, stating the reason for the return/exchange and providing your order details.
- Our customer support team will provide you with a return authorization and further instructions.
2.2 Packaging and Shipping: Please ensure that the returned item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return. You will be responsible for the item until it reaches us.
3. Refunds
3.1 Refund Process: Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed and credited to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
3.2 Refund Amount: The refund amount will include the purchase price of the returned item, minus any applicable fees or costs, such as restocking fees (if applicable) or non-refundable shipping charges.
4. Exchange
4.1 Exchange Process: If you would like to exchange a product for a different item or variant, please follow the return process outlined in Section 2 and specify your desired exchange item in your communication with our customer support team. The exchange will be processed upon receipt and inspection of the returned item.
5. Costs and Fees
5.1 Return Shipping Costs: If you are requesting a return or exchange due to a product defect or an error on our part, we will cover the return shipping costs. However, if the return or exchange is due to a change of mind or other non-defective reasons, you will be responsible for the return shipping costs.
5.2 Restocking Fees: In some cases, a restocking fee may apply for returned items. If applicable, the restocking fee will be deducted from the refund amount.
6. Product Warranty
Some products may come with a manufacturer's warranty. If a product is covered by a warranty, the terms and conditions of the warranty will be provided by the manufacturer and may include specific instructions for returns, repairs, or replacements. In such cases, please refer to the warranty documentation accompanying the product or contact the manufacturer directly for assistance.
7. Contact Us
If you have any questions or need assistance with the return or refund process, please contact our customer support team at:
Email: info@beautyfred.com
Our customer support team will be happy to assist you and address any concerns you may have.
8. Changes to the Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time without prior notice. The revised policy will be effective from the date of posting on our website.
9. Fair Usage and Abuse Prevention
To ensure a fair and equitable refunds and returns process for all our customers, we kindly request that returns and exchanges are made in good faith and within the specified timeframes. We reserve the right to deny returns or refunds in the following circumstances:-
9.1 Excessive Returns: If we observe a pattern of excessive returns or suspected abuse of our refunds and returns policy, we may refuse future returns or exchanges from the customer involved.
9.2 Damaged or Altered Items: We cannot accept returns or provide refunds for items that have been damaged, altered, or tampered with after delivery.
9.3 Failure to Follow Return Instructions: If a returned item is received without proper authorization or does not adhere to the return instructions provided, it may result in the denial of the return or refund.
10. Customer Support
Our commitment to providing excellent customer support is paramount. If you encounter any issues with your purchase, have questions about our products, or need assistance with the return or refund process, please do not hesitate to contact our friendly customer support team at the provided email address. We are here to help and ensure your satisfaction with our products and services.
11. Legal Compliance
Our refunds and returns policy complies with applicable consumer protection laws. If any provision of this policy is found to be unlawful, void, or unenforceable, it will not affect the validity and enforceability of the remaining provisions.
12. Entire Agreement
This refunds and returns policy constitutes the entire agreement between you and BeautyFred regarding returns and refunds for products purchased from our website, superseding any prior agreements or understandings, whether written or oral.
By making a purchase on our website, you indicate your acceptance of this refunds and returns policy. If you do not agree with the terms and conditions outlined herein, please refrain from making a purchase from BeautyFred.com.
